We are lucky to witness a transformation of healthcare approach – “patients go after hospitals” concept has been shifting to “healthcare providers follow patients”. This is absolutely normal, as healthcare becomes more and more patient-centered. This post, actually, was written to let those healthcare providers, who are hesitating whether or not to purchase, or order development of, a dedicated CRM solution, that it is not something extremely difficult and that building a healthcare CRM software can substantially benefit both parties – medical institution and its patients