Cloud Operations Engineer Supervisor

• All Monitor Linux system, database, and network performance to detect problems early and respond
• Effectively triage emergent situations, and resolve or escalate incidents in accordance with an SLA
• Monitor software and network security on team managed servers and networks
• Configure and maintain server auditing and network monitoring tools
• Develop and implement performance tuning steps for application, system, and network configurations
• Provide solutions and direction to customer issues via phone or email in a timely and professional manner
• Maintain and expand technical documentation of processes and procedures
• Participate in a 24x7 on-call rotation
• Participate in system administration duties for cloud-based server infrastructure
• 0 Perform light programming/scripting tasks in Bash, PHP, and Python
• 1 Develop and maintain an advanced level of knowledge of Jamf products
• 2 Provide technical and operational mentorship to a team of Cloud Operations Engineers
• 3 Proactively offer guidance and support to members of the assigned team
• 4 Maintains current knowledge in present areas of responsibility (i.e., self-education, attends ongoin

Benefits

• Free coffee
• Bike parking
• Playroom
• Shower
• Free snacks
• Mobile phone
• Modern office
• No dress code
• Kitchen
• Training budget
• Private healthcare
• Flat structure
• Small teams
• International projects
• Conference budget
• English lessons
• Team events