Senior Business Application Support Analyst

EPAM Systems - view profile

Promoted

May 20

Wrocław, Poland
Senior
ASAP
Full-time
Contract of Employment, B2B contract
English (B2)
Remote during pandemics

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Company size

250+

EPAM Systems delivers, fully functional, transformative software solutions that drive business including Financial Services, Software, Hi-Tech, and Media Entertainment. Join a diverse community that will help you discover your fullest potential.

Job description

Currently we are looking for a Senior Business Application Support Analyst for our Wroclaw office.

Our client is one of the largest investment banks in the world.

Must have

ITIL
Service Now
cassandra
apigee
incident management

Responsibilities

Be responsible for providing hands-on Level 2 production support
Govern production support execution is aligned to existing ITIL framework
Follow effective and efficient operational policies, processes, and procedures
Ensure all forms of workload are managed in line with established processes and procedures
Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
Possess strong verbal, writing and communication skills
Apigee, Cassandra, Java, Unix, Oracle, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person
Ability to solve complex issues

Requirements and qualifications

Bachelor's degree in Computer Science preferred
4 - 10 years of experience in IT support role within Financial services industry
In-depth knowledge and understanding of distributed environment, Cassandra, Apigee and Incident and Problem Management practices
Demonstrated hands-on domain skills and track record of successful projects and deliveries
Highly refined and professional in verbal and written communications
Demonstrable experience in delivering a quality operational service to customers
Operating in a Global team environment
ITIL Qualified & proficient in using Service Now

WE OFFER

Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
English language classes
Polish language classes for Foreigners
Career development center
Unlimited access to LinkedIn learning solutions
Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
Possibility to be involved in an international project
Remote work options
Mentoring programs with experts that will help you to grow
Discount on Apple products up to 10%
Relocation package for foreign applicants as well as for people relocating within Poland

Benefits

Sport card
Private medical care
Internal learning system
Foreign language courses
Free coffee
Bike parking
Relocation package
Home office possible
Fresh fruit and vegetables

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