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Senior Business Application Support Analyst

EPAM Systems - view profile

  • Promoted
May 20
  • Wrocław, Poland
  • Senior
  • ASAP
  • Full-time
  • Contract of Employment, B2B contract
  • English (B2)
  • Remote during pandemics
EPAM Systems
Apply now
  • Company size
    250+
https://www.epam.com/
EPAM Systems delivers, fully functional, transformative software solutions that drive business including Financial Services, Software, Hi-Tech, and Media Entertainment. Join a diverse community that will help you discover your fullest potential.

Job description

Currently we are looking for a Senior Business Application Support Analyst for our Wroclaw office.


Our client is one of the largest investment banks in the world.


Must have

  • ITIL
  • Service Now
  • cassandra
  • apigee
  • incident management

Responsibilities

  • Be responsible for providing hands-on Level 2 production support
  • Govern production support execution is aligned to existing ITIL framework
  • Follow effective and efficient operational policies, processes, and procedures
  • Ensure all forms of workload are managed in line with established processes and procedures
  • Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
  • Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
  • Possess strong verbal, writing and communication skills
  • Apigee, Cassandra, Java, Unix, Oracle, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person
  • Ability to solve complex issues


Requirements and qualifications

  • Bachelor's degree in Computer Science preferred
  • 4 - 10 years of experience in IT support role within Financial services industry
  • In-depth knowledge and understanding of distributed environment, Cassandra, Apigee and Incident and Problem Management practices
  • Demonstrated hands-on domain skills and track record of successful projects and deliveries
  • Highly refined and professional in verbal and written communications
  • Demonstrable experience in delivering a quality operational service to customers
  • Operating in a Global team environment
  • ITIL Qualified & proficient in using Service Now

WE OFFER

  • Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
  • English language classes
  • Polish language classes for Foreigners
  • Career development center
  • Unlimited access to LinkedIn learning solutions
  • Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
  • Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
  • Possibility to be involved in an international project
  • Remote work options
  • Mentoring programs with experts that will help you to grow
  • Discount on Apple products up to 10%
  • Relocation package for foreign applicants as well as for people relocating within Poland


Benefits

  • Sport card
  • Private medical care
  • Internal learning system
  • Foreign language courses
  • Free coffee
  • Bike parking
  • Relocation package
  • Home office possible
  • Fresh fruit and vegetables

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