- Home
- Job offers
- Wrocław
- IT Analyst
- Senior Business Application Support Analyst
Offer is no longer available
Senior Business Application Support Analyst
EPAM Systems - view profile
- Promoted
May 20
-
Wrocław, Poland
-
Senior
-
ASAP
-
Full-time
-
Contract of Employment, B2B contract
-
English (B2)
-
Remote during pandemics
Job description
Currently we are looking for a Senior Business Application Support Analyst for our Wroclaw office.
Our client is one of the largest investment banks in the world.
Must have
- ITIL
- Service Now
- cassandra
- apigee
- incident management
Responsibilities
- Be responsible for providing hands-on Level 2 production support
- Govern production support execution is aligned to existing ITIL framework
- Follow effective and efficient operational policies, processes, and procedures
- Ensure all forms of workload are managed in line with established processes and procedures
- Work closely with the vendor, key stakeholders to plan for cost optimized solutions, manage delivery, implementation, process improvement and production product support
- Possess strong analytical, problem-solving and synthesizing skills (i.e. you know how to figure problems out)
- Possess strong verbal, writing and communication skills
- Apigee, Cassandra, Java, Unix, Oracle, Scheduling, Autosys - all are very valuable skills for this role. You need to be a hand-on person
- Ability to solve complex issues
Requirements and qualifications
- Bachelor's degree in Computer Science preferred
- 4 - 10 years of experience in IT support role within Financial services industry
- In-depth knowledge and understanding of distributed environment, Cassandra, Apigee and Incident and Problem Management practices
- Demonstrated hands-on domain skills and track record of successful projects and deliveries
- Highly refined and professional in verbal and written communications
- Demonstrable experience in delivering a quality operational service to customers
- Operating in a Global team environment
- ITIL Qualified & proficient in using Service Now
WE OFFER
- Vast opportunities for self-development: online courses and library, experience exchange with colleagues around the world, partial grant of certification
- English language classes
- Polish language classes for Foreigners
- Career development center
- Unlimited access to LinkedIn learning solutions
- Possibility to relocate for short and long-term projects (ex. to USA or Switzerland)
- Benefit package (private insurance, health care, multisport, lunch tickets, and shopping vouchers, etc.)
- Possibility to be involved in an international project
- Remote work options
- Mentoring programs with experts that will help you to grow
- Discount on Apple products up to 10%
- Relocation package for foreign applicants as well as for people relocating within Poland
Benefits
-
Sport card
-
Private medical care
-
Internal learning system
-
Foreign language courses
-
Free coffee
-
Bike parking
-
Relocation package
-
Home office possible
-
Fresh fruit and vegetables
Increase your chances of getting this job
-
Prove your
skills onlineShow your talent in Skill Verification Challenges -
Apply with CV+
Verified Skill ProfileYou decide which skills you want to reveal -
Recruiter see
your verified skillsNot just resume. It makes you stand out against other candidates -
Invitation to
final interviewFaster. Based on skills you demonstrate not just declare on CV