[Junior] Service Desk Analyst with Italian

AXA XL

Promoted
100% Remote

February 25

Wrocław, Poland
Junior
ASAP
Full-time
Contract of Employment
English (B2)
100% remote

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Company size

250+
Team size

15

Job description

You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communiations.

What we offer

flexible work arrangements
private medical care with dental package
life insurance (including family)
paid day off for birthday
reimbursement for glasses
business casual dress code
referral bonuses
lunch allowance
language courses
fresh fruit in the office
paid lunch break
cinema cards
paid days for corporate and personal volunteering

Responsibilities

Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
Perform assessment, triage, research and resolution of basic incidents and requests
Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
Communicate with the Colleague Care team where necessary to ensure that escalated issues have proper attention and visibility

Requirements and qualifications

Proven experience in a Help Desk/Service Desk or Customer Service role
Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies
Outstanding customer service skills and a “customer first” mentality are a must
Ability to build strong relationships with key stakeholders across the organization
Ability to think logically to analyze, troubleshoot and resolve complex issues
Strong interpersonal skills and the ability to work within a team
Ability to work in a fast paced, high pressure work environment
Strong ability to multi-task and ability to constantly re-prioritize tasks is a must
Fluency in English and Italian is a must
Bachelor's degree or relevant experience required
ITIL Foundations Certification a plus
Willingness to work on shift working pattern (two shifts covering 8am-9pm Monday-Friday) and weekend basis

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Offer is no longer available

[Junior] Service Desk Analyst with Italian

AXA XL

Job description

What we offer

Responsibilities

Requirements and qualifications

Increase your chances of getting this job

Similar job offers

Offer is no longer available

[Junior] Service Desk Analyst with Italian

AXA XL

Job description

What we offer

Responsibilities

Requirements and qualifications

Increase your chances of getting this job

Similar job offers

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