ChallengeRocket
  • Product
    • Recruitment Challenges
    • Skill Assessment
    • Direct Hire
    • Hackathons
    • Intern Challenges
  • Challenges
  • Case-studies
  • Employers
  • Log in
  • Join talent network
  • Book demo
Menu
  • Home
  • Job offers
  • Wrocław
  • IT Support
  • [Junior] Service Desk Analyst with Italian

Offer is no longer available

[Junior] Service Desk Analyst with Italian

AXA XL

  • Promoted
  • 100% Remote
February 25
  • Wrocław, Poland
  • Junior
  • ASAP
  • Full-time
  • Contract of Employment
  • English (B2)
  • 100% remote
AXA XL
Apply now
  • Company size
    250+
  • Team size
    15
https://axaxl.com/

Job description

You will be responsible for delivering high quality service that improves the overall colleague experience. You will provide support of IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved. You will also contribute to the continual improvement of service delivery across all channels of colleague communiations.


What we offer

  •  flexible work arrangements
  •  private medical care with dental package
  •  life insurance (including family)
  •  paid day off for birthday
  •  reimbursement for glasses
  •  business casual dress code
  •  referral bonuses
  •  lunch allowance
  •  language courses
  •  fresh fruit in the office
  •  paid lunch break
  • cinema cards
  •  paid days for corporate and personal volunteering 

Responsibilities

  • Provide first line IT support for all AXA XL colleagues across a range of technologies, including desktop applications, printing/scanning, telephony, mobile devices, audio and video conferencing, business applications, etc.
  • Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions
  • Perform assessment, triage, research and resolution of basic incidents and requests
  • Ensure incidents and requests are accurately logged, assigned, tracked and responded to in a timely manner, in line with agreed SLA’s; provision of timely communications and maintenance of ownership until closure
  • Communicate with the Colleague Care team where necessary to ensure that escalated issues have proper attention and visibility

 

Requirements and qualifications

  • Proven experience in a Help Desk/Service Desk or Customer Service role
  • Basic technical knowledge and working experience with Microsoft products including email, Client, Server, Network and Telephony technologies, Mobile Computing, Directory Services, and overall understanding of infrastructure, desktop, and applications technologies
  • Outstanding customer service skills and a “customer first” mentality are a must
  • Ability to build strong relationships with key stakeholders across the organization
  • Ability to think logically to analyze, troubleshoot and resolve complex issues
  • Strong interpersonal skills and the ability to work within a team
  • Ability to work in a fast paced, high pressure work environment
  • Strong ability to multi-task and ability to constantly re-prioritize tasks is a must
  • Fluency in English and Italian is a must
  • Bachelor's degree or relevant experience required
  • ITIL Foundations Certification a plus
  • Willingness to work on shift working pattern (two shifts covering 8am-9pm Monday-Friday) and weekend basis

Increase your chances of getting this job

  • Prove your
    skills online
    Show your talent in Skill Verification Challenges
  • Apply with CV+
    Verified Skill Profile
    You decide which skills you want to reveal
  • Recruiter see
    your verified skills
    Not just resume. It makes you stand out against other candidates
  • Invitation to
    final interview
    Faster. Based on skills you demonstrate not just declare on CV
Leave feedback
Save for later

Send this job offer to your e-mail address

ChallengeRocket
Tech talent
Challenges Blog Find jobs Employers
Companies
Business HR Blog Pricing
Challengerocket
FAQ EU Join Us Contact Us
Copyright © 2023 ChallengeRocket. All rights reserved.
Privacy Terms and Conditions Service status

Let’s talk

Proven effectiveness - get up to x3 more candidates and shorter recruitment time.

In view of your consent, the data you provide will be used by ChallengeRocket Sp. z o.o. based in Rzeszów (address: Pl. Wolności 13/2, 35-073, +48 695 520 111, office@challengerocket.com) to send messages as part of the newsletter subscription. Don't worry, only us and the entities that support us in our activities will have access to data. All information on data processing and your rights can be obtained by contacting us or at www.challengerocket.com in the Privacy Policy tab.

We will reply within 2 business days.

Log in


Forgot your password?

OR
Don’t have an account?
Create a candidate account or a company account

Log in

Forgot your password?

Create a candidate account

Apply without account
Apply without account
Already have an account?
Log in
OR
  • At least 10 characters
  • Uppercase Latin characters
  • Lowercase Latin characters
  • At least one number or symbol

Not a candidate?  Sign up as an employer

Reset your password

Remember your password? Log in Log in for business

Create an employer account

Sign up for free.
Select the best plan to publish job ofers & challenges.

Company name introduced here will be visible on your job ads.
  • At least 10 characters
  • Uppercase Latin characters
  • Lowercase Latin characters
  • At least one number or symbol

Not an employer?  Sign up as a candidate