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Senior IT Analyst

HCL Poland - view profile

  • Promoted
May 05
  • Kraków, Poland
  • Mid
  • ASAP
  • Full-time
  • Contract of Employment, B2B contract
  • English (B2)
  • Onsite only
HCL Poland
Apply now
https://www.hcltech.com/geo-presence/poland
HCL Technologies is a next-generation global technology company that helps enterprises reimagine their businesses for the digital age.

Job description

As a Senior IT Helpdesk Analyst with HCL Technologies, you will perform a support role for our international customers on helpdesk queries, equipment configuration, back up maintenance, software installing/de-installing. 

Your main aim will be to provide answers to the clients by identifying problems, researching answers, and guiding client through corrective steps. 

 


Responsibilities

Daily Activities:

·      Provide hardware/software/network problem diagnosis/resolution via telephone for customers’ end users

·      Route problems to internal support group

·      Coordinate and manage relationships with vendors and work closely with support staff to obtain technical knowledge

·      Administer and provide User Access in various systems

·      Use the Call Tracking System to document and manage problems, work requests and their respective resolutions and circumventions

Requirements and qualifications

Soft Skills:

·      Excellent communication and conversation skills (both verbal and written)

·      Fluent English and German / French / Italian / Russian / Hebrew / Spanish / Portuguese / Dutch / Swedish / Czech / Danish / Hungarian / Slovak / Greek / Bulgarian / Turkish / Romanian / Croatian

·      Great customer handling skills and resourcefulness, vital for dealing with unforeseen situations

·      Ability to acquire new information quickly and the willingness to do so at all times

·      Willingness to embrace the 24/7 work environment


Technical Requirements:

·      Understanding of the IT environment and readiness to learn new processes and technologies

·      Good working knowledge of Windows OS, MS Office, Internet browsers, Antivirus and Firewall software, PC hardware

·      ITIL knowledge would be an asset


Years of Experience:

  •       1 year of previous IT experience (Customer Service & Technical Support)

Benefits

  • Life insurance
  • Private healthcare
  • MultiSport Card
  • Clear career path in a growing multinational organization

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